Our standard delivery policy is to dispatch orders 2-3 weeks prior to your nominated departure date, meaning you should expect to receive your sim card approximately 5-10 days prior to your nominated departure date.
If you've ordered your USA sim card well in advance (ie more than 3 weeks prior to your departure date), there are a number of good reasons why we don't it to you until 2-3 weeks prior to your departure date:
1. It is very common for our customers to buy a new phone closer to their departure date to the USA which uses a different size sim card to their original order. When they do this, they are required to purchase a brand new sim card at full price if we have already sent them their order.
2. Some customers have lost their sim card or have forgotten to take it with them to the USA because they received too far in advance of their trip and they put it away and forgot about it.
3. Some customers need to cancel their trip to the USA, or change their departure date - once you receive your sim card, you can't get a refund.
But we can send your sim card to you early (i.e. more than 21 days prior to your departure date)! Please read the details below:
If you would like us to send your sim card to you immediately (i.e. more than 21 days prior to your departure date), we can do this, but:
(a) The maximum numbers of days in advance that we can send your USA phone sim card is 90 days;
(b) Other than any statutory rights to which you may be entitled, you will not be entitled to a refund of the cost of any part of your purchase, under any circumstances. For example, if your trip to the USA is cancelled or postponed we cannot refund you under any circumstances. Your USA sim card plan will commence on the date you specified in your order and will expire 30 days thereafter and this date cannot be changed; and
(c) If you require a different size sim card after we've sent you your USA phone sim card you'll need to purchase a new sim card at full price + postage.
How to receive your USA phone sim card more than 21 days prior to your arrival into the USA
If you want receive your USA phone sim card more than 21 days prior to your arrival into the USA, please send the following email to info@usapayasyougosimcard.co.uk:
Name: [Insert your name]
Date of order: [date of your order]
Please send me my USA phone sim card immediately. I understand and agree that I cannot receive a refund of my order under any circumstances. For example, if my trip to the USA is cancelled or postponed I will not receive a refund. Also if I need a different sized sim card, I understand I will have to purchase a new sim card for full price + postage.