These are the instructions for a USA SIM Card purchased from 


www.usapayasyougosimcard.co.uk 


and 


www.usaprepaidsimcard.com.au



Before activating your SIM Card you must check to confirm that your phone is compatible with the T-Mobile USA SIM Card


By requesting the activation of your USA SIM Card you are confirming that your phone is compatible with America's T-Mobile network. If your phone isn't compatible, the SIM Card will not work, and we're unable to provide a refund. Just because you've used your phone in the USA or elsewhere overseas before doesn't necessarily mean it will work on the T-Mobile network in the USA


To check that your phone is compatible with the T-Mobile network, enter your phone's IMEI number into the T-Mobile website here.


If your phone is not compatible it means the SIM Card won't work - do NOT request activation of your SIM Card if your phone is not compatible. You could then (a) use the SIM Card in a phone that is compatible, or (b) give the SIM Card to someone else who can activate it with these instructions and use it in their phone, or (c) use the SIM Card at anytime through until the "activate by" date on the back of your SIM Card (for a future trip with a compatible phone).


How do I activate my SIM Card?


Here's an overview of how to activate your SIM Card:


1. Wait until you have your SIM Card;


2. Go to the Activation Request Website (below) and submit your activation request at least 48 hours before you want to start using the SIM Card;


3. Enter the USA date you want your SIM Card to start working;


4. We'll activate your SIM Card by 8am US Central Time on that date. So if you're entering the USA via Canada or somewhere else (other than direct from the UK) and you're arriving in the early hours of the morning, enter the previous day's date. For example, if you're arriving in the USA at 3am on July 10, choose July 9 as your activation date.


You must request the activation of your SIM Card at least 48 hours before you want the SIM Card to start working. It takes a minimum of 24 hours (and up to 48 hours) for your activation request to be processed. 


Same day activations are not possible. For example, if you're already in the USA and you submit your activation request on a Monday, the SIM Card will not start working until Tuesday.


Activation Request Website


To activate your SIM Card please go to the Activation Request Website.


You must also read the information below about using your SIM CardWe don't provide support for questions that are answered below. If you don't read the information below your SIM Card might not work properly or at all.


Information about using your SIM Card


When will my SIM Card start working? 


Your SIM Card will start working by 8am US Central Time on the date you specify when you request activation (this is Day 1). It will stop working completely (including stop receiving calls & texts) after 11:59pm US Central Time on the 15th, 21st or 30th day (depending on which bundle you chose)


Insert the SIM Card into your phone when you get to the USA (or insert it on the plane when your phone is in airplane mode).


What's my USA mobile number? 


American SIM Cards are different to UK SIM Cards. The phone number of an American SIM Card is NOT allocated until the SIM Card is activated. There's no way around this: that's just how American SIM Cards are. We cannot tell you your USA number until we activate the SIM Card.


Upon arrival in the USA, and after turning your phone on, you'll be able to find your USA mobile number in your phone's settings.


If you’re using an iPhone: just go to Settings, Phone, My Number.


If you’re using an Android: (i) from the Home screen, open “Settings“. Scroll down and select “About phone” or “About device“. Some versions of Android display the phone number on this screen. If not, proceed to step 3. Select “Status” or “Phone identity“. Your phone number should be displayed on the screen. On some devices, it may be listed under “Voice MSISDN Line 1” or “SIM card status“; or (ii) Open the messages app, select “Settings” and then scroll to the bottom to see “Phone number”.


If you’re travelling with someone else using our SIM Card: just call them and look at what phone number appears as the caller ID on their phone screen.


Need to know your American phone number before you leave? You could enter a date earlier than when you actually arrive and then email us on that date to find our your phone number. However, the date you request will be day 1 of your bundle, and time does not stop. For example, if you bought the 30 day bundle, and you're in the USA 25 days, you could request activation four (4) days prior to your arrival date. 


If you want to do this, just choose the date during the activation of your SIM Card (see above) and then email us the next day and we can let you know your USA number.


How does someone back home call or text me? 


If you want someone back home to call or text you then:

  • If they are calling or texting you from their mobile, they'll call/text +1 then your full mobile number. They'll need to actually enter the + symbol as part of the number. For example, if your USA mobile number is 917-123-4567 then the person back home will call/text +19171234567. The person calling or texting you will incur standard international call and texting rates (they'll need to contact their mobile network provider to find out what it costs).
  • If they are calling you from their landline phone (eg home phone/office phone), they'll dial the international exit code for the country they're in (e.g., 00 if they're in the UK, 0011 if they're in Australia) then 1 (the country code for the USA) then your USA mobile number. For example, if your USA mobile number is 917-123-4567 then someone calling you from the UK will dial 00 1 9171234567The person calling you will incur standard international calling rates (they'll need to contact their phone network provider to find out what it costs).
  • You might also just want to tell them to call or message you using your favourite voice and messaging apps such as Whatsapp, Viber, Facetime, Facebook Messenger etc.


How do I call or text a UK number? 


You'll only be able to call or text a UK phone number if you purchased the Calling and Texting Abroad Add-On with your SIM Card. Forgot to buy it? You can buy it now for £25 and get unlimited calling & texting from the USA to UK landline and UK mobile numbers (email us at info@usapayasyougosimcard.co.uk BEFORE activating your SIM Card to add the Calling & Texting Abroad Add-On).


If you do have the Calling and Texting Abroad Add-On, then to call or text a UK number from the USA, enter +44 then the UK number with the first 0 removed. For example if you wanted to call or text the UK phone number 07100 200 300 then you'd enter +447100200300.  You must actually enter the + symbol as part of the number


Do NOT use 00, or some other prefix at the start of the number. Please enter the number exactly as described above.


Can I use the SIM Card in Canada or Mexico? 


You'll only be able to use your SIM Card in Canada and/or Mexico if you purchased the Canada & Mexico Add-On with your SIM Card. Forgot to buy it? You can buy it now for £15 and use up to 5GB of data in Canada and/or Mexico and make unlimited calls and texts to Canada and/or Mexico numbers (email us at info@usapayasyougosimcard.co.uk BEFORE activating your SIM Card to add the Canada & Mexico Add-On).

When you arrive in Canada or Mexico you'll need to turn data roaming to ON in your phone’s settings. This is because you’re using a USA SIM Card that can roam in Canada or Mexico. If you're unsure how to turn on data roaming, just do a Google search eg "How do I turn on data roaming on a Nokia 735?".


Are you using an iPhone? 


Please immediately right now delete/remove any pre-existing profiles that may already be installed on your iPhone by checking at Settings, General, Profile (at the bottom). If there are any profiles then remove them, and reboot your phone. Failure to remove any pre-existing profiles will mean that data won't work on the USA SIM Card. Can't see any profiles? Then there's none to delete/remove (you don't need to call or email us if you don't see any).


If you're not using an iPhone 


For example you have a Samsung, Android, HTC, Sony etc, then you may need to change the APN settings on your phone. See paragraph (2) below.


Are you using a dual SIM phone? A phone that has eSIM?


Some customers have problems with the SIM Card if they are using a dual SIM phone. This is a problem with the phone and the customer's ability to use it, and not a problem with the SIM Card. If you have a dual SIM phone and the SIM Card isn't working, here's a few things to fix the problem:


  • If your phone has eSIM, make sure that the physical SIM Card (i.e., the USA SIM Card) is selected as the active SIM Card for calls, texts and data
  • Make sure that mobile data is turned on for the physical SIM Card (i.e., the USA SIM Card)
  • Do a Google search for more information. 


Need to keep receiving calls to your UK number?


We offer a "Follow Me" number for those customers needing to keep receiving calls on their UK phone number. 


We rent you a local London telephone number (020 XXXX XXXX). You forward/divert your UK number to your Follow Me number, which in turn is routed to your USA phone number. You answer calls to your UK number directly on your phone in the USA.


Here's what it costs:


250 minutes of call forwarding: £25


500 minutes of call forwarding: £40


1000 minutes of call forwarding: £70


In addition, your UK network provider (e.g., EE, Vodafone etc) may charge you an additional fee to forward/divert your UK number to another UK number.


The Follow Me number service only routes voice calls (it does not/can not divert SMS text messages).


To buy a Follow Me number just email us at info@usapayasyougosimcard.co.uk at least three (3) days prior to your departure to the USA.


(2) Changing APN settings on your phone


If you are not using an iPhone you may need to change the APN settings on your phone. If you are using an iPhone you won't need to change the APN settings. Read more below.


If you are using an iPhone then you won't need to change the APN settings (as they are automatically downloaded from the network when your SIM Card first connects). But if you are experiencing any data issues on your iPhone then: (i) reset the network settings by going to Settings, General, Reset, Reset Network Settings, and (ii) delete/remove any pre-existing profiles that may already be installed on your iPhone by checking at Settings, General, Profile (at the bottom). If there are any profiles then remove them, and restart your phone.


If you are not using an iPhone, for example you're using a Samsung, HTC, Sony or other phone, then you may need to manually edit the APN settings in your phone. The APN settings enable your phone to connect to the T-Mobile data network so you can use data services on your phone for your apps. Here's what to do:


1. Upon arrival in the USA, test whether data works on your phone. Try loading a website when your phone's connected to 3G, 4G or LTE. If everything works, then great! There's nothing more to do.


2. If the website doesn't load, try another website (in case the first website is offline). If the second website doesn't work, or you get a message on your phone about being unable to access the cellular data network, then you'll need to manually change the APN settings in your phone, as shown below:

For Android, Blackberry, Windows, and any other phone that is NOT an iPhone - click here to read the T-Mobile website instructions



(3) Voicemail and other useful information



To set-up voicemail just follow these instructions.


To check whether you'll get network coverage in a particular location, just consult the T-Mobile coverage map.