Thanks for purchasing our USA eSIM.


Installing and activating your eSIM is simple! Just follow the steps below.


Step 1 and 2:


Reply to your order confirmation email with:

(1) your phone's EID number and eSIM IMEI number (more details below); and


(2) the USA date that your want your eSIM to start (this will be day 1).


Step 3:

Download and install your eSIM (more details below).


Step 1: Details about your phone


We need your phone's EID number and eSIM IMEI number to set-up your eSIM.


Here's how to find the EID number: 


On an iPhone: the EID can be seen at Settings/General/About and then scroll down to EID. 


On a Samsung: the EID can be seen at Settings/About Phone/Status Information/EID.


On other phones: look in your phone settings on do a Google search to find out where to find the EID.


Note that we need the "EID" number, not the MEID number.


Here's how to find the eSIM IMEI number: 


On an iPhone: the eSIM IMEI can be seen at Settings/General/About, and scroll down to ESIM. If you currently only use a physical SIM Card then the eSIM IMEI will be "IMEI2". If you currently use an eSIM then the eSIM IMEI will be the same IMEI as your current eSIM.


On a Samsung: Go to Settings/About Phone/Status Information/IMEI. 


On a Google Pixel: the eSIM IMEI can be found at Settings/About Phone/IMEI (sim slot 2).


On other phones: look in your phone settings on do a Google search to find out where to find the eSIM IMEI.


Please copy & paste the EID and IMEI numbers by holding down and selecting copy. Don't try manually typing out the numbers as you may make an error and we won't be able to activate the eSIM.


Also please do not send screenshots of the EID and IMEI numbers as our system cannot read images.


Step 2: The USA date you want the eSIM to start


Please tell us the USA date you want your eSIM to be activated. Your eSIM will be activated your eSIM by 6am US Pacific Time on this date. You won't be able to download and install your eSIM until then.


Depending on when you fly to the USA, 6am US Pacific Time might mean you're in the air when the eSIM is activated which is fine because you can connect to airport wi-fi to download and install the eSIM while you're waiting to get through US Customs and Immigration.


Do you want to download and install the eSIM at home before you leave? That's fine too: just request the date that's one day before you leave. But bear in mind that will be day 1 started. If you're away for fewer days than what you purchased then it's fine to request the day before you leave for eSIM activation. But if you purchased say 21 days and you're away for 21 days, then you'll need to request the date that you arrive in the USA.


Step 3: Download and install your eSIM


If you have an iPhone then once your eSIM has been activated (by 6am US Pacific Time on the date you request) you'll get a notification telling you that you have a new eSIM to install. Just tap to install the eSIM. Once you email us the information above you'll get a confirmation email which explains more about how to download and install your eSIM.


If you have a Samsung, Pixel, Oppo or other phone then once your eSIM has been activated (by 6am US Pacific Time on the date you request) you might get a notification to install the eSIM, you might need to scan a QR code, or you might need to manually input the eSIM details into your phone settings. Once you email us the information above you'll get a confirmation email which explains more about how to download and install your eSIM.


Urgently need your eSIM? Leaving to the USA today? Already in the USA?


If it's currently between 3am US Pacific Time and 3pm US Pacific Time, your eSIM will be set-up by approximately 7pm US Pacific Time that same day. 


If it's currently between 3pm US Pacific Time and 3am US Pacific Time, your eSIM will be set-up in approximately 1-2 hours.