Your USA phone sim card allows you to create a hotspot on your phone and connect other devices to it (for example your laptop).
The hotspot feature is enabled by default.
If you find that hotspot is not working, you will need to contact AT&T Customer Service and request hotspot to be properly activated.
To call AT&T and speak with a support person, please do the following:
1. From your phone, with the USA sim card inserted, dial 611. You can also from a regular phone by dialling 408-962-1025.
2. You may be prompted to enter your USA mobile number.
3. The recorded message will say "Welcome to GoPhone from AT&T", and when you hear it say "Main Menu" you should say "more options".
4. Then, at the next prompt, say "technical support".
5. At the next prompt, say "something else".
6. If you're asked whether your question is about "replacing a phone", say "no".
7. Stay on the line and you'll be transferred to an AT&T operator. If you are asked to provide your account passcode, it is the last 4 digits of your USA mobile number. For other verification, your last refill/recharge was the date you arrived in the USA.
Please note that AT&T operators are only available between Mon-Fri 7am-10pm and Sat-Sun 9am-7pm in your local USA time zone.