Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
Let's assume your USA mobile number is 310-123-4567.
For someone in Australia to call you from their landline, they will dial 001113101234567. ...
Wed, 2 Mar, 2016 at 5:27 AM
You must compose the SMS in international format.
That's +61 and then the Australian mobile number with the leading 0 removed.
For exa...
Wed, 2 Mar, 2016 at 5:27 AM
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Wed, 2 Mar, 2016 at 5:27 AM
You'll need to turn data roaming "ON" in your phone's settings, to access data in Canada and/or Mexico. Remember to turn data roaming &qu...
Wed, 2 Mar, 2016 at 5:27 AM
I'm on the USA Extreme Plan and bought extra data, but text messages say my data is used up already!
The USA Extreme Plan comes with 5GB data.
The additional data pack/s you purchased each come with an extra 1GB data.
Please note that d...
Wed, 2 Mar, 2016 at 5:28 AM
If you're making a call and hear a message stating that you have no credit please carefully read all of the information below.
If you make ...
Wed, 2 Mar, 2016 at 5:28 AM
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Wed, 2 Mar, 2016 at 5:28 AM
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Wed, 2 Mar, 2016 at 5:28 AM
If your iPad/Tablet sim card isn't working, please follow the troubleshooting steps below:
1. Did you activate your sim card and purchase your ...
Wed, 2 Mar, 2016 at 5:28 AM
The USA Extreme Plan now comes with 5GB data at high speed 3G/4G speeds and thereafter slowed to 128kbs. Please note that if you purchased additional data ...
Wed, 2 Mar, 2016 at 5:28 AM