Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
If you're on the USA Canada and Mexico Extreme Plan and you run out of data, you can add more, at a cost of $14 for each additional 1GB. You can add a ...
Wed, 2 Mar, 2016 at 5:28 AM
If you're staying in the USA longer than 30 days, you can purchase another 30 days of your selected plan. Please read more below.
1. Your USA S...
Wed, 2 Mar, 2016 at 5:28 AM
If your phone, iPad or Tablet has been working fine up until now but you are suddenly now experiencing issues such as:
- you can't make calls;
...
Wed, 2 Mar, 2016 at 5:28 AM
Data or calls or SMS has suddenly stopped! It has been working but now it's not!! How do I fix this?
This is most likely a temporary network o...
Wed, 2 Mar, 2016 at 5:28 AM
This support article explains the add-ons you can purchase to enable you to call the UK, Europe and other non-USA numbers.
None of the phone pla...
Sat, 30 Jul, 2016 at 12:06 AM
Are you using an iPhone 4?
If you are using an iPhone 4, and text messages to Australia won't send / constantly fail, please note that there is ...
Wed, 2 Mar, 2016 at 5:28 AM
If your account balance is $0 this is normal, do not be alarmed.
In the USA, you buy a plan which includes calls and/or SMS and/or data. You didn&#...
Wed, 2 Mar, 2016 at 5:28 AM
If your phone says SOS ONLY or INVALID SIM or your iPhone is displaying a message saying "SIM Not Valid" (see below example) or your iPhone is ask...
Wed, 2 Mar, 2016 at 5:28 AM
If your phone says SOS Only or won't connect to the network this is most likely because your phone is locked to your home network, and you didn't un...
Wed, 2 Mar, 2016 at 5:28 AM
If iMessage on your iPhone or iPad is not working please do the following steps. Please also note that iMessage on 3G/4G will only work on your iPhone if y...
Wed, 2 Mar, 2016 at 5:28 AM