Frequently asked questions and answers from our customers currently in the USA

If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.

I'm trying to call my son/daughter/etc who is in the USA but I can't get through to them!
If you're a parent and you've purchased a USA sim card for your son and daughter and you can't get through to them, it may be because of a numbe...
Wed, 2 Mar, 2016 at 5:29 AM
I need to get a replacement sim card - what should I do?
You might need to get a replacement sim card when you're in the USA for a number of reasons, for example: You purchased the wrong size sim...
Wed, 2 Mar, 2016 at 5:29 AM
How do I update my Uber profile with my USA mobile number?
If you want to use Uber when you get to the USA, you'll need to update your Uber profile with your USA mobile number.  Uber drivers won't want to ca...
Wed, 2 Mar, 2016 at 5:29 AM
I'm on the USA Saver Plan - data isn't working - can I add data?
Sorry, but the USA Saver Plan does not come with data, and you cannot add data to the USA Saver Plan.  You would have already read this prior to your purcha...
Wed, 2 Mar, 2016 at 5:29 AM
How do I add the International Landline Calling Pack or extra top-up credit?
to be added
Sat, 6 Aug, 2016 at 9:24 AM