Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
Here's how to check how many international call minutes you have remaining to call landlines in Australia.
If you're on the USA Extreme ...
Wed, 2 Mar, 2016 at 5:29 AM
If you added extra credit to your account (beyond the price of your plan), then you can make calls to Australia for $1.09/min.
However, if you also ...
Wed, 2 Mar, 2016 at 5:29 AM
If your iPad sim card isn't working, please follow the troubleshooting steps below:
1. Did you activate your sim card and purchase your data pl...
Wed, 2 Mar, 2016 at 5:29 AM
If your phone, iPad or Tablet is lost / stolen, then please do the following:
1. Call AT&T on 1800 901 9878 from any phone. You will be asked to...
Wed, 2 Mar, 2016 at 5:29 AM
If you are on the USA Daily Plan or the USA Budget Plan, and you use up all of the included credit, you can easily add extra credit by following the instruct...
Wed, 2 Mar, 2016 at 5:29 AM
To call a non-USA number (including landlines and mobiles in Australia), you'll need to add either the International Landline Call Pack, the Internation...
Wed, 2 Mar, 2016 at 5:29 AM
FaceTime works by connecting to data (either 3G/4G or Wi-Fi).
Only the USA Extreme Plan and the USA Max Plan come with 3G/4G data.
The USA...
Wed, 2 Mar, 2016 at 5:29 AM
Customer sometimes ask us why they've used so much data so quickly. Here's the top reasons:
They've been using their phone as a Hot...
Wed, 2 Mar, 2016 at 5:29 AM
Your USA phone sim card allows you to create a hotspot on your phone and connect other devices to it (for example your laptop).
The hotspot feature ...
Wed, 2 Mar, 2016 at 5:29 AM
With over 300 million people, it's not surprising that pre-paid mobile numbers get re-used by the USA telecommunications companies. Expired numbers ent...
Wed, 2 Mar, 2016 at 5:29 AM