Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
Unfortunately the Australia Post TravelSim phone number is not a USA number. The Australia Post TravelSim allocates a mobile number from the country of Est...
Wed, 2 Mar, 2016 at 5:28 AM
In order for MMS / Picture Messaging to work, you will need to contact us by email to help@usaprepaidsimcard.com.au (and tell us your USA mobile number) or ...
Wed, 2 Mar, 2016 at 5:28 AM
This support article will help you to resolve the issue of data not working on your phone, iPad, Tablet, Wi-Fi Hotspot or USB modem
Data has been wo...
Wed, 2 Mar, 2016 at 5:28 AM
No.
You can't add extra data to the USA Max Plan.
This was stated on the order page when you selected the USA Max Plan, and also in the ...
Wed, 2 Mar, 2016 at 5:28 AM
Unfortunately not. You can't add a data package to the USA Saver, USA Daily or USA Budget Plan. You can only use wi-fi on these plans.
This wa...
Wed, 2 Mar, 2016 at 5:28 AM
If you purchased a plan without data (namely the USA Saver, USA Daily or USA Budget Plan) and now want to use data on your phone, you have two options:
...
Wed, 2 Mar, 2016 at 5:28 AM
If you're about to run out of data, and want to add more please click here to find out how to add more data.
Wed, 2 Mar, 2016 at 5:28 AM
Google Mail has a very strong security layer, and if you access your email in a different country, that might be flagged by Google as an attempt by a hacker...
Wed, 2 Mar, 2016 at 5:28 AM
Having problems with your email? Maybe you can receive emails ok, but you can't send? Read more below!
If you use Gmail, Yahoo Mail, Hotmail o...
Wed, 2 Mar, 2016 at 5:28 AM
To check the remaining data balance on your iPad, Tablet, USB Modem or Hotspot sim card, please do the following:
1. Call 408-962-1025 from any phon...
Wed, 2 Mar, 2016 at 5:28 AM