USA PAYG - click logo on left to buy sim card
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Knowledge base
Frequently asked questions
Answers to our most frequently asked questions!
55
How does it all work? Tell me more!
What's the best plan for a Smartphone? e.g. iPhone, Samsung, HTC etc
Do I need to unlock my mobile phone?
Can I call the UK, Europe or other non-USA numbers with the USA sim card?
Why should I buy a sim card from you?
View all 55
USA Sim Card plan information
USA Sim Card plans for phones
4
What are the available plans for my phone?
What countries do I get unlimited SMS?
What countries can I call with the International Call Pack?
Can I call Australian mobiles, or mobiles in other countries?
USA Sim Card plans for iPads and Tablets
1
What are the available plans for my iPad or Tablet?
USA Sim Card plans for USB Modems and Wi-Fi Hotspots
1
What are the available plans for my USB Modem or Wi-Fi Hotspot?
Activating my sim card
Setting up your new USA Sim Card
14
Activation instructions for USA PHONE SIM CARD
Set-up instructions for USA iPAD SIM CARD
Set-up instructions for USA TABLET SIM CARD
Set-up instructions for USA HOTSPOT WI-FI SIM CARD
How do I change the APN settings on my phone?
View all 14
Activating my sim card
1
Activating a sim card for my iPad, Tablet, USB Modem or Wi-Fi Hotspot
In the USA now and have a question or issue?
Frequently asked questions and answers from our customers currently in the USA
45
How do people in Australia call or SMS me?
How do I send an SMS to an Australian mobile?
How do I dial an Australian number?
I can't access data in Canada and/or Mexico
I'm on the USA Extreme Plan and bought extra data, but text messages say my data is used up already!
View all 45
I'm back home, what do I need to do?
Do I need to cancel anything?
4
Do I need to cancel my phone sim card?
Do I need to cancel my iPad sim card?
Do I need to cancel my Tablet sim card?
Do I need to cancel my USB Modem / Wi-Fi Hotspot sim card?
Restoring your iPhone or iPad to your home network
1
Deleting APN and resetting network settings
I can't get LTE on my iPhone or iPad!
1
Help me! I can't get LTE on my iPhone or iPad since returning home.
Shipping information
What type of shipping is available within the UK?
2
What type of shipping is available within the UK?
Can you post to Post Office Box?
What type of shipping is available to Europe?
1
Do you ship internationally?
Uncategorised
How to call AT from Australia
18
How to call ATT from outside the USA
MezRay Tours - USA Sim Card Activation instructions
Information about the USA Daily Plan
Using your phone in Canada and Mexico
Using the USA, Canada and Mexico Plan
View all 18
Old instructions - do not use
1
How do I determine which model iPad I have?
Refunds and returns
What is your refunds and returns policy?
1
Can I get a refund or return a sim card?
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